Returns: If for whatever reason, you believe the product is faulty or defective in any way, you may request an exchange of the opened product. We will exchange the faulty product if it is found that there was a manufacturing error. However, this does not apply where a defect has been caused by careless or improper handling, non-adherence to the instructional manual, other abuse or misuse caused by the Customer or a third party or by general wear and tear.
To make a claim, you must obtain a return authorization code by email. Please send an email to email@example.com. Your email must be sent within 45 days of the date recorded on the order receipt and include your personal details, invoice number and product, along with the reason you believe the product is faulty. This will enable us to allocate you a return authorization code & inform you where to send the product believed to be faulty.
If you need to cancel your order, please contact us immediately at firstname.lastname@example.org; we may be able to cancel your order if it has not yet been shipped.
If it is found that the product is NOT faulty, you will be charged the postage and handling fees. If it is found that the product IS faulty, the product will be replaced, and postage and handling will be paid for by us.
Cancellations: We cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.